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VAIO Recovery Center User Guide — Provides information about restoring individual software programs, hardware drivers, and drive partition(s) or your entire built-in storage device to the original factory settings. To access this on-screen guide: 1 Click Start and Help and Support. 2 Click Use my VAIO. 3 Click VAIO Recovery Center User Guide. Sony Vaio VGN-FW390 Battery (9 Cells). Please enter your email address and click the 'Sign Up' button. The email address is invalid. It should be similar to: [email protected]. And assist our marketing. I Agree Learn More Vaio VGN-FW390 Adapter. In Stock Now €45.01 inc VAT.
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so i have a Sony Vaio VGN FW390 Laptop it was given to me by a friend, and i wanted to do a fresh install of windows 7 at his house.
installed it, noticed the FN keys wont work, tried looking for the driver on Sony's driver's site... but didn't know which one to download.
now, the wireless doesnt work on the laptop, so i had to download the drivers onto another computer and transfer them by USB
tried a couple drivers, but none of them worked... so i figured i would ask Sony on their live chat.
...it didn't go so well...
3:06 PM Connecting...
3:06 PM Connected. A support representative will be with you shortly.
3:08 PM Support session established with Owen - (C3L6).
3:08 PM Owen - (C3L6): Hi. Welcome to Sony Online Support. I’m Owen.
3:08 PM Customer: hi
3:08 PM Owen - (C3L6): May I know the device that you are referring to?
3:08 PM Customer: i have a sony fw390, did a fresh install of windows 7, fn keys do not work
3:09 PM Customer: do you happen to know which drivers i need to download?
3:09 PM Owen - (C3L6): Are you referring to Sony Vaio Computer?
3:09 PM Customer: ah yes. sorry
3:09 PM Customer: its the sony vaio vgn fw390
3:09 PM Owen - (C3L6): Sony VAIO Computer is supported by different Sony division. Please wait while I escalate this chat to them.
3:09 PM Customer: thanks!
3:10 PM Transferring session to another technician...
3:10 PM Support session established with Miguael - (C2EB).
3:10 PM Miguael - (C2EB): Hi. Welcome to Sony Online Support. I’m Miguael.
3:10 PM Customer: hi
3:10 PM Customer: i have the sony vaio vgn-fw390
3:11 PM Miguael - (C2EB): I understand that function keys are not working in the computer; am I right?
3:11 PM Customer: i did a fresh install of windows 7, was wondering which driver i need to download to get my FN keys to work
3:11 PM Customer: yes, that's correct
3:11 PM Miguael - (C2EB): Thanks for the confirmation.
3:12 PM Miguael - (C2EB): May I know the date of purchase of the computer?
3:13 PM Customer: i dont know, it was a 2nd hand gift from a relative
3:13 PM Miguael - (C2EB): Can you confirm the year of purchase of the computer?
3:15 PM Customer: i cannot, as i dont know the year
3:16 PM Miguael - (C2EB): The computer model VGN-FW390 is one of our out of warranty computer and it's handled by our different Sony division.
3:16 PM Miguael - (C2EB): Stay online while I transfer this chat to them.
3:16 PM Transferring session to another technician...
3:17 PM Support session established with Selena - (C4L7).
3:17 PM Customer: hi
3:17 PM Selena - (C4L7): Welcome to Sony Online Support. I see by your model number that your Computer is out of warranty. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support. We’ve been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.
3:18 PM Customer: yes thats fine.
3:18 PM Selena - (C4L7): Hi. I'm Selena.
3:18 PM Customer: my FN keys do not work on my FW390
3:18 PM Selena - (C4L7): I understand that function key is not working. I'll help you with this.
3:18 PM Selena - (C4L7): Before we proceed, could you please provide me your Full Name, Phone# and e-mail address for our records?
3:18 PM Customer: i was just wondering which driver i need to download
3:19 PM Customer: @#$#@$
3:19 PM Customer: @#$#$@#[email protected]
3:20 PM Customer:
3:22 PM Selena - (C4L7): Thanks for providing the contact details.
3:22 PM Selena - (C4L7): How long have you had this issue?
3:23 PM Customer: recently
3:24 PM Customer: do you happen to know which driver needs to be installed?
3:26 PM Selena - (C4L7): Let me inform you that there is no specific driver for the function keys.
3:26 PM Selena - (C4L7): However, I'll help you to resolve the issue.
3:26 PM Selena - (C4L7): Are you using the same computer to chat with me?
3:26 PM Customer: no
3:27 PM Selena - (C4L7): Is the concern VAIO computer next to you?
3:27 PM Customer: yes
3:31 PM Selena - (C4L7): I can make a connection to your VAIO computer so, that we can solve this issue together.
3:31 PM Selena - (C4L7): Would you allow one time access to your computer to help me to resolve the issue?
3:32 PM Customer: it's not connected to the internet
3:32 PM Customer: i need to download the drivers on to this computer to transfer it to the other
3:33 PM Selena - (C4L7): Can you connect the VAIO computer to the Internet so that I can remotely access it?
3:34 PM Customer: i do not have access to do that
3:35 PM Selena - (C4L7): In that case please initiate a new chat when you connected to the Internet on the concern VAIO computer.
3:36 PM Customer: could you please tell me which components i need to install?
3:36 PM Customer: i can't connect that laptop since im at a friends house
3:36 PM Customer: he doesnt have the cables to connect
3:36 PM Customer: and the wifi is broken on that laptop so i have to do it manually from this laptop
3:37 PM Customer: or point me in the general direction. like do i start with system components
3:39 PM Selena - (C4L7): I need to perform the advanced troubleshoting steps to resolve the issue, and Im unable to assist you without remote access.
3:40 PM Selena - (C4L7): In that case please get back to us with concern VAIO computer, so that we'll help you to resolve the issue.
3:40 PM Selena - (C4L7): It has been pleasure assisting you.
3:40 PM Selena - (C4L7): Please feel free to get back to us for further assistance.
3:40 PM Selena - (C4L7): Goodbye and thank you for contacting Sony Online Support.
3:40 PM Selena - (C4L7) would like you to complete a brief Customer Survey. Open Customer Survey
3:40 PM Selena - (C4L7) has ended the session.
![Sony vaio boot menu Sony vaio boot menu](http://docs.esupport.sony.com/pc/SVS1311_13A1_1511_series/EN/contents/03/01/02/01/01/08/01/01/01.png)
does anyone know which drivers usually give back FN functions?
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